The City of Johannesburg wishes to advise staff and residents that some officials municipal mobile line services are currently experiencing temporary disruptions as a result of the contractual transition from one mobile service provider to another.
The disruption primarily affects selected direct mobile lines used by individual City officials. Importantly, the City’s primary landlines and customer-facing channels, including the Joburg Call Centre, Customer Service Centres and emergency contact services, remain operational and available to residents.
The City is working closely with the service providers to ensure the transition is completed as quickly as possible and that all affected services are fully restored. While some individual mobile lines may remain temporarily unavailable, contingency measures have been activated to minimise any disruption to municipal operations and public access to services.
Residents are encouraged to continue accessing municipal services through the following channels:
- Joburg Call Centre: 0860 56 28 74 (0860 JOBURG)
- Life-threatening emergencies: 011 375 5911
- e-Joburg online services and payments: https://www.e-joburg.org.za/
- Official City of Johannesburg digital platforms and social media channels
- Customer Service Centres across the City
Residents wishing to report municipal service faults, including water leaks, electricity outages, sewer blockages, refuse collection issues or traffic signal failures, are encouraged to utilise the Joburg Call Centre or the City’s digital reporting platforms.
Residents with billing enquiries or account payment matters may continue to use the e-Joburg online platform or visit their nearest Customer Service Centre for assistance.
Every effort is being made to complete the migration and restore all affected mobile services as soon as possible. Further updates will be communicated should they become necessary.
Issued by the City of Johannesburg
